To Order: Call Us At: U.S.A. 1-800-279-5955 International 630-268-1005
 
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FAQs

FAQ Categories

General FAQ

Shipping and Returns

Questions & Answers

General FAQ

What’s new with Tartan Group?

Our all-new TARTANGROUP.COM shopping site with better navigation and much-improved shopping tools such as the ability to Reorder Products from Past Purchases

  • Wish List
  • Top Sellers
  • User Friendly Search Tools: Shop by Brand, Part Number and more...
  • Order History
  • Address Book for Multiple Ship-To Locations
  • Email Preferences for Signing up for Specials & New Products
  • Reminders to Place Orders
     

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How do I order?

For first-time online customers, place items in your shopping cart and proceed to checkout. Once you’ve placed your first order, you will be able to place future orders by simply entering in your online user name and password. Then, all of your account information, order history, reminders, wish lists, etc. will be available for easier future ordering. If you checkout as a Guest, your information will not be saved.

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How can I track my order?

You can review the status of any order by logging into your account. From there, you will be able to view and track your orders. You will also receive a ship confirmation email with tracking information once your package leaves our facility.

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What methods of payment do you offer?

We accept Visa, MC, American Express and Discover. We also offer NET 30 billing with approved credit.

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How do I create an account?

Either select Checkout from your Shopping Cart or Log-In as a new user.

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Shipping and Returns

How much do you charge for shipping?

We negotiate the best possible deals with the major carriers. For an instant shipping quote, simply enter in your destination zip code in the shopping cart section once you have entered in all of the items into the cart.

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When will my order ship?

Most orders for products that are in stock received by 3pm CST (Monday through Friday) will usually ship within 24-48 hours.

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When will my backorder arrive?

Backorders are processed as quickly as the product is received from our vendors.

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Do you ship internationally?

We ship all over the world. All prices online are in U.S. Dollars. Please see the International Shipping Page for more detailed information.

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