Most orders are shipped via UPS whenever possible, however, larger products are shipped via motor freight.
Shipping charges are prepaid and added to your invoice and based on shipping to a commercial address, such as a hospital or physical therapy office.
RESIDENTIAL DELIVERIES: IF YOU ARE SHIPPING TO A RESIDENTIAL ADDRESS, ADDITIONAL CHARGES APPLY. OUR FREIGHT CARRIERS DO NOT PERFORM HOME INSIDE DELIVERIES; WE ONLY OFFER THIS SERVICE TO BUSINESS ADDRESS DELIVERIES.
Motor Freight LTL (Less Than Truckload) Shipments - It is your responsibility to prepare and arrange for your own receiving, unpacking, assembly (if required), placement of merchandise and removal/disposal of debris.
Tartan Group covers the cost of this additional service only:
Lift Gate Service - If your facility does not have a loading dock, a special truck with a hi-lo platform will be dispatched to make the delivery in order to bring your product(s) down to street level.
You may, however, request to include these additional services (PLEASE CALL 800-279-5955 TO ADD ONE OR BOTH SERVICES TO YOUR ORDER).
24 Hour Advance Notice (ADDITIONAL COST $25) - Where the trucking company calls you in advance to notify you of when they will deliver the product(s). Warning, this added service can slow down your order between 1-3 days.
Inside Delivery (ADDITIONAL COST $125) - Where the trucker brings your merchandise within the first threshold of the building. IMPORTANT: You must be sure that your doorway will accommodate the size of each product or else the driver cannot perform the inside delivery.
Please allow up to 4-6 weeks delivery time for furniture, mats, capital equipment & any products with custom colors.
Please call Tartan Group at 1-800-279-5955 for shipping quotes and estimated lead times.
IMPORTANT: CUSTOMERS ARE RESPONSIBLE FOR ANY RE-DELIVERY FEES or RE-DIRECT FEES TO AN ADDRESS OTHER THAN WHAT IS STATED AS THE SHIP-TO ADDRESS ON YOUR ORDER.
ORDER CANCELLATIONS OR REFUSAL TO RECEIVE DELIVERIES: IF YOU CANCEL YOUR ORDER AFTER A PRODUCT HAS ALREADY SHIPPED TO YOU OR YOU REFUSE TO RECEIVE YOUR DELIVERY, YOU ARE RESPONSIBLE FOR ALL FEES INCURRED UP TO THAT POINT, WHICH INCLUDES, BUT IS NOT LIMITED TO: DELIVERY CHARGES, RETURN DELIVERY CHARGES, RESTOCKING FEES AND ADMINISTRATIVE FEES).
Damaged or short shipments must be reported within 48 hours of receiving the order.
Inspect all cartons for damage immediately upon receiving. If a shipment arrives damaged or if the box appears damaged, YOU MUST DO THE FOLLOWING:
Note damage on the delivery bill and have the driver sign it, acknowledging the damage.
Contact Tartan Group Customer Service within 48 hours of receiving shipment at 1-800-279-5955 to start processing an insurance claim. An order will be entered at that time to replace the merchandise.
Save the container and merchandise for inspection.