SHIPPING OPTIONS Most orders are shipped via UPS whenever possible.
Shipping charges are prepaid and added to your invoice.
Truck Shipments - It is your responsibility to arrange for your own receiving, unpacking, placement of merchandise and removal/disposal of product packaging. You may, however, request for one or all of the following special services for an additional fee:
24 Hour Advance Notice
Inside Delivery - where the trucker brings your merchandise within the first set of doors
Lift Gate Service - if your facility does not have a loading dock
Please allow up to 6 weeks delivery time for furniture, mats, capital equipment & any products with custom colors.
Please call Tartan Group at 1-800-279-5955 for shipping quotes and estimated lead times.
Damaged Goods Damaged or short shipments must be reported within 48 hours of receiving the order.
Inspect all cartons for damage immediately upon receiving. If shipment arrives damaged or if the box appears damaged, please do the following:
Note damage on the delivery bill and have the driver sign it, acknowledging the damage.
Contact Tartan Group Customer Service within 48 hours of receiving shipment at 1-800-279-5955 to start processing an insurance claim. An order will be entered at that time to replace the merchandise.
Save the container and merchandise for inspection.
International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
