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- All returns must have an RGA number (return goods authorization number can be obtained from our Customer Service Department). Please call 1-800-279-5955. All unauthorized returns are subject to a 15% processing fee and a $10 administrative charge.
- Note: For Return items sold with "Free Shipping" or a flat rate shipping -- Customers are responsible for both the delivery and return shipping fees. NO EXCEPTIONS
- All return shipping expenses are paid by the customer. Items must be returned within 30 days of receiving RGA number.
- All returns and exchanges must be in original packaging and received in new and resalable condition. All returns subject to a 15% restocking fee.
- No returns will be accepted after 30 days.
- Products that are specially-ordered such as items not found in our current catalog and/or stocked at our warehouse or made to order such as furniture, as well as putty and soft goods, are not returnable.
- Sorry, because of health reasons, we are unable to accept returns on foot or hand products.
- Products that require assembly such as weight stations are not returnable if they have already been assembled.
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